Manager -Quality

Job Details

Job Type:
Full Time
Job Experience:
4 year
Posted On:
No. of Vacancies:
Expected Salary:
Key Skills:
call Centre, BPO

Job Description

Job Description: Role Designation- Manager - Quality Responsibilities- Purpose/Essence of the role: Drive process improvement, ensure process compliance, implement, sustain & improve change management programs, perform risk audit, deploy Risk management benchmarking f ramework, leads client engagement at a DC level activities. Below are the roles and responsibilities aligned to the above mentioned role / role designation: 1. Process Management: Provide implementation support for process improvement deploy improvem ent plan. Drive risk mitigation process improvement at engagement(s) level, act as point of escalation for all risk quality. 2. Process Institutionalization: Conduct verification audits to identify gaps in compliance to QMS; Raise and follow up on closure of CARs (Corrective Action Report(s)), Monitor Deploy process verification methods transaction monitoring. 3. Create engines for large-scale transformations and ensure implementation: Lead / participate in improvement projects; Collect and analyze data, Conduct audits and provide insights on improvement opportunities. 4. Risk Management: Identify Dc level, process level and engagement level risk by performing risk audit, and discussion with process owner and COHs. 5. Benchmarking with multiple models bring in best-in-class practices, create platforms for sharing best-in-class practices: Deploy Best practices to achieve benchmark performance, share best practices followed in engagement at vertical and org. level. 6. Improvements based on structured feedback mechanisms (CSAT, IPSAT, ELFs etc.): Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions