Customer Care Executive

Job Details

Job Type:
Full Time
Job Experience:
Fresher
Posted On:
2017/04/28
No. of Vacancies:
6
Location(s):
Expected Salary:
8000
Key Skills:
BPO, English, Voice Process, Call Center, Customer Care Executive, Outbound Process, Tele calling, Cold Calling

Job Description

Job Title: BPO/Fresher/Call Center-Voice Process

Location: Kolkata

Responsibilities:

  • BPO/Call center job responsibilities include performing the tasks or outsourced projects as per the given standards and set regulations by the parent organization.

  • BPO/Call center job responsibilities also include determining the number of employees required for the outsourced project and hiring the right staff and employees for the project.

  • BPO/Call center job responsibilities also include maintaining the quality of service as required by the client and working on continuous performance improvement to offer best quality services to the client who has outsourced the project.

  • BPO/Call center job responsibilities maintaining the important logs and documentation regarding the details of the tasks performed during the outsourced project.

  • BPO/Call center process where customer care department is outsourced, the job responsibilities also include providing effective and efficient customer service by resolving all the complaints, issues and queries of the customers.

  • The BPO/Call center job responsibilities also include performing the monthly milestone reports and project progress report for the discussion with the client.

  • The BPO/Call center job responsibilities also include goal and target setting, so that the project is completed within the stipulated deadlines as given by the client along with excellent quality work.


Required Skills:

  • Fluent is English Communication is must

  • Leadership and responsibility.

  • Critical thinking and problem solving.

  • Flexibility and adaptability.

  • Productivity and accountability.

  • Good communication skills.

  • Any Qualification upto Graduates are welcome.

  • Backlogs in subjects can also apply.

  • Ability to remain professional and courteous with customers at all times

  • Must be available to work occasional nights, holidays and weekends

  • Excellent verbal and written communication skills


Job Type:  Full-time

Shift Timings: 9.30 pm - 6.30 am

Salary: 8k to 11k (depending on the quality Experience) + Incentives + Spot Bonus

Age Limit: 18 to 30 years of age


Walk In : 11 AM - 5 PM

Location : DN12, 4th Floor Indian Bank Building, College More, Sector V, Saltlake, Kolkata. (Opposite Senses Hotel)

Contact Person : Kajori

Contact details : 9674466838


Please feel free to invite your friends, family or colleagues who you feel may be a good fit for it.

Please bring 1 copy of your resume with you when you come in for the interviews.